Privacy Policy

Information we collect

ORCA may collect information you choose to provide, including your name, email address, phone number, business name, location, ownership details, products, sales channels, website, monthly volume, current processor, processing history, and the reason you are seeking a new solution.

If an application moves forward, ORCA may also receive business records, banking information, identification, processing statements, licenses, product documentation, supplier information, and other materials requested for underwriting. The website may collect limited technical information such as browser type, device information, pages visited, and basic usage data.

How we use information

We use information to respond to inquiries, understand a merchant's business, prepare for consultations, identify potential processing paths, support applications and onboarding, communicate about a request, maintain records, protect the website, and improve our services.

We do not use merchant records for unrelated purposes without permission.

No sale of data and necessary sharing

ORCA does not sell personal or merchant information.

We may share relevant information with selected processing relationships, underwriters, banks, processors, payment technology providers, and service providers when reasonably necessary to evaluate or support a merchant's request. Supporting providers may include website hosting, email, scheduling, document storage, communications, security, and analytics services.

We may also disclose information with your direction or consent, to comply with law or a valid legal request, or to protect the rights, safety, and security of ORCA, our merchants, and others.

Confidentiality and security

We treat personal information and nonpublic merchant records submitted to ORCA as confidential. Access is limited to people and providers who reasonably need the information to perform their work or support the merchant's request.

ORCA uses reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, or disclosure. No website, transmission method, or storage system can be guaranteed completely secure.

Retention and merchant choices

We retain information for as long as reasonably necessary to respond to a request, support the merchant relationship, maintain appropriate business records, resolve disputes, enforce agreements, and meet legal or regulatory obligations. When information is no longer reasonably required, we may delete or de-identify it.

You may ask to access, correct, or delete information you submitted to ORCA. Some information may be retained when required for legal, security, fraud-prevention, or recordkeeping purposes. You may also ask us to stop nonessential marketing communications.

Website tools, updates, and contact

The website may use essential cookies and limited analytics to operate properly, understand general usage, and improve performance. Scheduling, embedded tools, and linked third-party services may operate under their own privacy policies.

This site is intended for business users and is not directed to children. We may update this Privacy Policy as ORCA's services and information practices change. The latest version will show its effective date. Privacy questions or requests may be submitted through the contact channels published on this website.